Getting started

You can register directly in the app. You must be at least 21 years of age and have held an EU driving license for a minimum of one year. Be ready with your ID card, EU driving license, and your payment method: this can be either your credit card or your PayPal account. Simply follow the instructions and you’ll be on the road in no time.

You’ll be redirected to a video call if you have an old version of a driving license or if your ID is not clearly legible. We’ve saved a tutorial for you here.

What are my payment options?

It’s up to you: you can pay with either your credit card or your PayPal account. The advantage of PayPal is that it includes multiple types of payment — you can choose in your account to pay with credit card or by direct debit. Simple, secure, fast? Check!

You can also change your payment method directly in the app menu under “Personal details” > “Payment method”.

Starting your rental

Just watch these videos to find out how to reserve and unlock your car.

‍Video e-Golf
Video ID.3

The car is dirty

Yuck! We’re really sorry about that. Please inform us about it via E-Mail at the beginning of your trip. Don’t forget to mention the plate ID, date & time.

The car is damaged

Oh, that’s annoying. Click on “report damage” during your reservation to see if the damage has been reported before and follow the guidelines in the app to report any new damage. Should the car not be roadworthy, please call us directly.

How do I start the car?

e-Golf:
Push the brake pedal down and press the start button. Now the engine is running and you’re good to go.

ID.3:
The engine is ready as soon as you push the brake pedal. Then put the car in gear. The gearshift is on the right behind the steering wheel. Turn the switch forward or backward, the handbrake releases automatically. Now you’re good to go.

Can I bring the kids?

Of course! We provide a booster seat (4-12 years, 15-36 kg) in every car, so you and your kid can jump in anytime. If you want to drive with several and/or smaller children, please bring a suitable child seat with you.

Can I bring pets?

Unfortunately, they’ll need to stay outside.

Connecting your mobile phone

Yes, it's easy! Simply connect your phone via Bluetooth to the car. First activate your smartphone’s Bluetooth.

e-Golf
In the infotainment display, select Home -> Phone -> Search phone -> Show results and then just select your phone. You may have to confirm the connection on your mobile phone.

ID.3
In the infotainment display, select Home -> Phone . The name of the Bluetooth connection is displayed there (e.g. My VW 0702). Now look for the connection in the Bluetooth menu of your mobile phone and press it. You then must confirm the connection on the infotainment display of the ID.3.

If you don't want to do this, you can also just connect using the USB-(C) interface. For this, you’ll need the Apple CarPlay App or the Android Auto App in addition to the appropriate cable.

Driving

Starting and driving

e-Golf:
- Start your e-Golf by pushing the brake pedal with your foot and at the same time pressing the start button.
- Move the gearshift from “Neutral (N)” to “Drive (D)” or “Reverse (R). Push the gas pedal to move the car.

ID:3:
- You start the ID.3 by pushing down the brake pedal and then shifting into gear.
- The gearshift is on the right behind the steering wheel. Turn the switch from the “Neutral (N)” position forwards to “Drive (D)” or back to “Reverse (R). Push the gas pedal to move the car.

General:
You can save energy while driving by putting the gear shift in position B. This mode charges the battery whenever you lift your foot off the gas.

Maximum rate for 24h

You can use your ID.3 or rent the e-Golf for up to 72 hours. Simply start your booking as usual. Our automatic rate control ensures that you pay a maximum of € 59 for 24 hours in the basic plan – with WeShare+, it's only € 49. To take a break, select the “Stopover” button: This allows you to lock the car without ending the rental.

Good to know:
- With the charging card in the glove compartment, you can charge for free at all charging stations that are displayed in the WeShare app and the "Plugsurfing" app, if they can be operated with our RFID card.
- All kilometers are included in both the basic plan and WeShare+

Leaving the city

No problem! After all, everyone wants head to the countryside or see grandma. Remember that your cell phone needs reception to open or close the car. If you want to end the rental, you have to do so within the operating area.

Here are our tips for longer trips:
- Plan the charging times: You can find charging stations either in the WeShare app on the map or via the "Plugsurfing" app (set the key/card filter there to see all suitable charging stations)
- In Plugsurfing, the green stations indicate that the charging station is free – you can also see whether the station offers fast charging by clicking on it. It may happen that a station is displayed in green, but turns out to be busy or defective. Unfortunately, we have no control over this, but it rarely happens.
- Pay attention to the warnings in the car. They indicate when the battery is low.
- Use the recuperation mode to save energy while driving. To do this, slide the gear knob to position B.
- How far you can go with an e-car depends on a variety of factors. For example, your driving style, but also features that use electricity, such as air conditioning, and last but not least, city traffic or the motorway (higher speeds consume more electricity)

Can I travel across international borders?

You are not allowed to cross the border with a WeShare car. Within Germany you can go wherever you want.

Parking

Where can I park?

You can park almost anywhere where parking is permitted. Be sure to park the car properly – unfortunately, we do have to pass on any resulting parking fines to you.

At a glance:
- Always end your rental in the operating area
- Don't end the rental in private parking lots, on private property, or in courtyards
- Don't park the car at a charging station without charging
- Please make sure that there are no restrictions (e.g. no standing) for your parking space for the next 72 hours
- You need an internet connection to open and lock the car, so be sure to avoid underground garages and parking garages

Using the Parking Assistant

Parking can actually be fun! Watch this video to find out how to use the Parking Assistant. The feature is currently only available for our e-Golf.

What about stopovers?

Activate the “Stopover” mode in the app. Doing so locks the car. Leave the vehicle, do your thing and come back whenever you want. Ending the park mode unlocks the car doors, and you can continue driving.

Airports

At the new Berlin-Brandenburg BER Airport, you'll find the car sharing parking spaces in areas P56 and P4.

P56 is near the terminal, P4 in front of Terminal 1/2. You can find more info here.

When driving in or out, it's best to approach the barrier very slowly. That way, the sensor next to the barrier can recognize the chip in the windshield more easily. The barrier will open automatically, you don't have to take a parking ticket.

The fee for renting or parking at the airport is € 7.

Charging

Charging the car

We'll take care of the charging for you. But if you want to give it a try, earn credits or simply stay on the road longer, you can totally charge yourself for no extra cost.

The WeShare app shows you all suitable charging stations directly in the app while your rental is running. The free "Plugsurfing" app shows you all the charging stations throughout Germany, in case you want drive further.

Important: Please make sure to charge only at the charging stations that can be found in our app (during your rental) or the Plugsurfing app.

Where to charge

That's easy. Right in your WeShare app. They are displayed to you during the rental. Alternatively, you can use the “Plugsurfing” app – set the Key/Card filter and then you'll see all the charging stations where you can charge for free.

Please also note the following:
- Charge your e-car ahead of time so that you don't run out of power somewhere. If you need to be towed, we will have to pass this cost on to you
- WeShare is not liable for defective or occupied charging stations since we are not the operator of the charging station
- Please do not use charging stations in underground garages
- Charging stations are not parking spaces. Only park the car there if you’re charging it
- It's very important that the parking disc is clearly visible when you start the charging process. If it's not visible, a note with the date and time is sufficient – if you don't do that, worst case you‘ll get a parking ticket.

How to charge

Is the charging cable already attached to the charging station? If so, it’s a CCS fast charging station. Just follow the instructions under “Fast Charging”.

Otherwise, this is how it works:

1. Take the charging card out of the card slot in the glove box (e-Golf) or center console (ID.3).

2. Get the charging cable from the trunk.

3. Connect the larger plug to the car.

4. Hold the card against the charging station.

5. Connect the smaller plug to the AC socket in the charging station. The cable will be locked in place and the charging session starts.

6. Put the card back into the glove box in the upper card slot (e-Golf) or the center console (ID.3).

7. Don’t forget the parking timer!

Fast charging

CSS type quick chargers recharge your e-Golf in a crisp 45 minutes. The WeShare app or the "Plugsurfing" app show you where such charging stations are located.

Simply follow the instructions below:

1. Take the charging card out of the card slot in the glove box (e-Golf) or center console (ID.3).

2. Open the charging socket on the car and remove the plastic cover.

3. Hold the card against the charging station.

4. Connect the CCS cable from the charging station to the vehicle. The cable will be locked in place and the charging session starts (you’ll see green LED lights next to the socket).

5. Put the card back into the glove box in the upper card slot (e-Golf) or the center console (ID.3).

6. Don’t forget the parking timer!

How to unplug

Unlock the car and first remove the cable from the vehicle. If the cable can’t be disconnected, press the "Unlock" button next to the door handle on the driver's side.

How long does it take to charge?

At AC charging stations, also known as type-2 charging stations, a full charge takes about 5 hours.

You can recognize the CCS quick charging stations when the cable is attached directly to the charging station. This type of charging station is particularly practical when you are out and about, as a charge takes around 45 minutes.

How can I earn credits?

Get credits by charging or unplugging

‍Don't be afraid of charging stations - they are worth it!

If you charge a WeShare car, we will reward you with €5 credits.
That's how it works:
- You start your trip with a vehicle with a range of less than 50 km, or you reach a range of less than 50 km on your tour - both scenarios are possible.
- You can charge at any of the public charging stations that can be found through the “Plugsurfing” app at no extra costs.
- At the end of your trip, you plug your WeShare car to a public charging station (you can find out how to do this under "Charging")
- Then you end the rental. */**

You can also earn credits, if you unplug a WeShare car from the public charging station at the start of your trip. For this we will reward you with €2 credits.
That’s how it works:
- You start your rental with a car that is plugged at the public charging station.
- You unplug the vehicle from the public charging station (you can find out how to do this infos “Unplug the charging cable”).
- Afterwards start your journey and end it at another point (driving in a circle does not count).

Your credits are valid for 90 days and are automatically redeemed on your next trip. Happy charging!
‍
* Ending your rental at private parking lots is forbidden.
** Charging at private charging stations is forbidden and you will not be earned credits.

Prices

Per minute rates

WeShare has two plans: the basic plan and WeShare+. In both plans, you pay a per-minute rate for your rental.

Basic rate:
- Each minute of driving time costs € 0.29 at any time of day
- All kilometers are included
- Charging, parking fees and cleaning are already included in the rate

WeShare+:
- One minute of driving time costs € 0.19, one minute of stopover is € 0.05
- € 9.90 per month
- No kilometer limit
- Includes charging, parking fees and cleaning

Maximum rate for 24h

What's WeShare+?

WeShare+ is the affordable and flexible subscription-based plan. You pay € 9.90 per month and get one minute of driving time for € 0.19 and one minute of stopover for € 0.05. The maximum rate for 24 hours is € 49.

All kilometers are always included – as well as electricity, parking fees and car cleaning.

You can activate or cancel WeShare+ at any time in the app (you can continue to use the remaining days of the month you have already paid for at the lower rate per minute). The WeShare+ subscription is automatically renewed after 30 days unless you cancel it.

You can see when the subscription will renew in the app. This way, you always have a good overview of the costs.

Important: Do you want to use WeShare+ on your next trip? Easy, but please activate WeShare+ via the app before you book a car.

Is WeShare+ worth it for me?

For many of our users, WeShare+ pays off from the very first trip: For example, if you go on a day trip, with WeShare+, you only pay € 49 instead of € 59, so you save € 10.

Here are a few more examples from everyday life:

To the supermarket
15-minute drive there + 30 minutes parked + 15-minute drive back + € 1/rent

Normal rate: 60 minutes x € 0.29 + € 1/rent = € 18.40
WeShare+: 30-minute drive x € 0.19 + 30 parking minutes x € 0.05 + € 1 / rent = € 8.20

To work
30-minute drive

Basic plan: 30 x € 0.29 + € 1 / rent = € 9.70
WeShare+: 30 x € 0.19 + € 1 / rent = € 6.70

To the lake
30-minute drive there + 120 minutes parked + 30-minute drive back + € 1/rent

Basic plan: 180 minutes x € 0.29 + € 1 / rent = € 53.20
WeShare+: 60 driving minutes x € 0.19 + 120 parking minutes x € 0.05 + € 1 / rent = € 18.40

How can I test WeShare+?

You can find WeShare+ in the menu of your WeShare app.

There you can activate the subscription and test it free of charge for 30 days. If you want to keep it, you don't have to do anything else – WeShare+ will automatically renew and costs € 9.90 per month.

Would you prefer to switch to the normal plan after the free month? Then simply cancel WeShare+ directly in the app. You can do this up to the day before the end of the current period.

Important: Do you want to use WeShare+ on your next trip? Easy, but please activate WeShare+ via the app before you book a car.

If something goes wrong

Had an accident?

The priority in case of an accident is to get yourself to safety, and to provide first aid if necessary. If it’s possible, secure the scene of the accident, and call the police as soon as you can. Then call customer support via the help button in the WeShare app or on +49 30 240 202 10 and we’ll tell you what to do next.

Am I insured?

You are always on the safe side with us. In addition, we charge € 1 for each rent - so we can reduce the excess in the event of damage from € 1,050 to € 450. This results in a reduction of liability for damage to the We Share vehicle in your favor, which corresponds to a fully comprehensive insurance including partial coverage with a deductible, as stated in our terms and conditions. The sum insured is up to € 15 million per injured person in case of personal injury.

Speeding tickets and other fines

Even though we strongly recommend that you obey the traffic rules while driving with WeShare, we’re all human and mishaps can happen. In the event of this happening, you don’t need to do anything – we’ll deal with the authorities and get in touch with you regarding the details. Here are the most common driving offence fees at a glance:

- Processing of administrative offences, traffic offences, warnings and violations of the terms and conditions: €20
- Processing of towing operations (per offense, plus further debiting of the third party’s towing invoice): €50
‍
You can find the full list of fees for everything that could possibly go wrong while driving here.

Lost property

Uh oh! Best thing to do is call our customer service at +49-30-240 202 10 or with the phone button in the app. Someone may have found and reported your things in the meantime. If you find something in the car yourself, you're welcome to let us know. However, please be aware that we're not liable for any lost items.

My phone has died!

No big deal. If you have a charging cable with you, you can charge your mobile phone easily and conveniently via the USB-(C) socket in your car. If not, you can call customer service on +49 30 240 202 10 from any other phone, and they will end the rental for you.

Why can’t I end my rental?

If you are unable to end your booking, please call our customer service. Just tap the phone symbol in the app or dial +49 30 240 202 10 – and our customer service will end the rental for you.

You might check these points first, then your problem may solve itself:

- Is the engine really off?
- All doors and windows closed?
- Is the charging card in its upper slot in the glove box (e-Golf) or in the center console (ID.3)?
- Is the car within the business area?
- Does your phone have reception?

About WeShare

What is WeShare

WeShare is a 100% electric car sharing service in Berlin; and because we believe that other cities will also benefit from shared electric mobility, we are already working on bringing our service to even more European cities.

Which vehicles do you have?

At the start of WeShare, we put 1.500 e-Golf on the streets of Berlin. Since November 2020 we also have first vehicles of the all-new ID.3 in our fleet. From 2021, the entire fleet will gradually be switched to the ID.3.

Are all WeShare cars electric?

Yes, our entire fleet runs on electricity. That’s because the electric engine is simply the best automotive solution for the city.

So, what’s this all about?

Quite simply; less is more! Sharing cars means less noise, less dirt, more space. This works particularly well in urban areas as it allows urbanites to stay mobile without having to worry about their own vehicles. And to avoid the city air from becoming more polluted, we rely on electric cars.

Didn’t find the right answer?
‍We are here to help!

Telephone
+49 30 255585657

E-Mail
we-care@we-share.io

Getting started

Driving

Parking

Charging

Prices

If something goes wrong

About WeShare

Didn’t find the right answer?
‍We are here to help!

100% electric
car sharing

Data Protection

Terms of use

Imprint

Cookie Policy

App Terms

App Privacy

Credit Terms

Career

Getting started

Driving

Parking

Charging

Prices

If something goes wrong

About WeShare

Didn’t find the right answer?‍We are here to help!

100% electric car sharing

Data Protection

Terms of use

Imprint

Cookie Policy

App Terms

App Privacy

Credit Terms

Career

Didn’t find the right answer?
‍We are here to help!

100% electric
car sharing