MILES acquires WeShare

Why can I no longer see vehicles in the WeShare app?

The majority of the vehicles have already been integrated into the MILES app. Since a service with such a low vehicle density does not allow a great customer experience, we decided to take the remaining vehicles offline. You will soon find the last ID.3 and ID.4 in the MILES app as well.

How can I transfer my data to MILES?

You already have an account with MILES?
In this case, there is nothing you need to do. Your data like number of rides and credit balance will be transferred automatically to your MILES account once the final data migration took place (estimate Dec 10th), unless you objected to the transfer of your data.

You don't have a MILES account yet and have never started a registration with MILES before?
No problem - data migration is super easy and takes 30 seconds only:
1. Download the MILES app.
2. Start your registration with the email address you used at WeShare.
3. Create yourself a password.
4. Validate your email address and phone number if necessary.
5. Enter your DL number.
6. Set up a PIN to open the vehicles.

💡The following data is automatically copied:
- Name
- Address
- Verification of documents
- Payment method

What happens to my stored data?

In the beginning of November, you received an email regarding the transfer of your data to MILES. If you have not objected to this transfer (the deadline for this was 05.12.2022), your data has been transferred and is now being stored with MILES.

Will I continue to have access to my ride/invoice history in the WeShare app? And for how long?

Your access to your invoice/ride history in the WeShare app will be maintained for the time being. As soon as the WeShare app will be taken offline completely, you won’t have access to this overview any longer. Therefore, we recommend that you request all necessary data and invoice files until the end of January to make sure you have everything you need for next year's tax declaration.

What happens to the credits in my WeShare account?

All remaining credits will be automatically transferred to your MILES account once the final data migration is complete. Kindly note that we won’t be able to pay out any remaining credit if you have objected to the transfer of your data.

What happens to my WeShare+ membership?

WeShare+ won’t be available in the MILES app. We also won’t payout any unused WeShare+ benefits. However, we will activate the MILES Pass Silver automatically for a month free trial in the MILES app once your data has been migrated.

Is the business area going to change as a result of the acquisition?

We want to merge the business areas while keeping an eye on the best possible benefit for our customers. If you spot any areas which have been removed due to the migration, please feel free to provide us with your feedback.

I need help - who should I contact?

Do you have questions about a WeShare ride? Feel free to contact our WeShare customer service, which will be there for you until the end of the year. From December 12, the opening hours will change: the WeShare customer service will be available from Monday to Friday between 9:00 and 17:00.

How do I benefit from the migration?

The fleet will be significantly larger and more diverse. You can choose from small cars, mid-size cars, premium cars and vans.

The selection of rates and prices is more flexible. You can book the km-based standard rate, various hourly rates and daily packages of up to 30 days. You pay for the ride and not for the traffic. Regardless of busy roads and red traffic lights, the price will be the same according to the distance and you don't need to rush through the city.

MILES is active in eight cities in Germany and two cities in Belgium. This means eight new cities and an overall larger business area for you. You can go on city-to-city trips within your MILES country, which means you can start your trip in one MILES city and end it in another.

You can also travel abroad - to all neighboring countries including Liechtenstein and Italy. You just need to return to the business area of your MILES country to end the ride.

MILES cooperates with several companies and there are more to come. So the offer is also bookable via Jelbi, hvv switch, FREE NOW, or billiger-mietwagen. In addition, there are various smaller deals. Parking is free for 60 minutes at a number of toom stores, and you can get a veggie hot dog for free at selected IKEA stores, just to name a few.

What are the reasons for this acquisition?

Both services embrace the vision of shared mobility. Together, we want to become the leading car-sharing platform in Europe and provide customers with a reliable and sustainable form of mobility that allows them to get rid of their own car.

Our mission is to offer flexible solutions tailored to different individual needs. The acquisition will combine the best of both worlds: WeShare, the pioneer of fully electric car sharing, and MILES, the most convenient, flexible and reliable mobility solution.

I don't want to become a MILES customer, what do I need to do?

Ideally, you have objected to the transfer of your data to MILES replying to our email from the beginning of November by 05.12.2022. If you did so, your data were not transferred to MILES. If you have not objected to the transfer of your data, they have now been submitted to MILES. You can log in to the MILES app to delete your data or contact MILES customer service to have your data deleted.

WeShare is now part of MILES

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MILES acquires WeShare

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